Cancellation Options
Clear guidance when your plans change—based on your request status and the property’s own policy.
First, check your request status
YatriSutra connects travellers with independent properties. What you need to do depends on whether you submitted an enquiry, have a pending booking request, or already have an owner-confirmed stay.
Best Deal enquiry
An enquiry is not a confirmed booking. If your plans change, you can simply stop pursuing the offers or ask support to close the enquiry.
Pending request
The owner has not accepted yet. Contact support promptly if you want the request withdrawn before a decision.
Confirmed stay
The property’s cancellation and modification terms apply. Contact the property or YatriSutra as early as possible.
Pay at stay
Pay-at-stay does not automatically mean free cancellation. Any charge or waiver depends on the terms agreed with the property.
How to request a cancellation or change
- Check your latest status in Track My Stay.
- Keep your request or booking reference, guest name, mobile number, property and dates ready.
- Contact the property if its details are available, or send the information through Contact Us.
- Wait for confirmation of the cancellation or revised dates. A message sent to support does not by itself confirm cancellation.
Charges and refunds
There is no universal cancellation charge across YatriSutra properties. The terms shown for the selected property or agreed during confirmation take priority. Festival dates, peak periods, promotional rates and special arrangements may have stricter conditions.
If any advance was paid directly to a property, refund eligibility and timing must be confirmed with that property. YatriSutra can help document and communicate the issue but does not promise a refund that the property has not approved.
If the property cancels
Contact YatriSutra with your reference and the owner’s message. We will review the situation and may help identify alternatives where available, but a replacement stay cannot be guaranteed.